Checkout
Orders fail after a payment redirect.
We reproduce the buyer path, preserve the order evidence, and isolate the first safe fix.
Priority 1WordPress · WooCommerce · Magento
Critical Web Ops
When checkout, forms, payments, or WordPress updates break, we help find the fault and get the site moving again.
We work on the parts of a website that cost money when they fail: checkout, lead forms, booking flows, payment redirects, tracking, integrations, and risky launch pages. First we reproduce the problem. Then we check what changed, protect the rollback path, and explain the safest fix before production changes.
Human verified
Evidence first
Rollback aware
Active issue queue
Find the failure before changing the site.
Magento
Catalog, checkout, or extensions slow the store.
Map the broken flow before changing modules, cache, theme code, or integrations.
Revenue pathForms
Leads disappear between form, CRM, and analytics.
We trace submit events, consent state, notifications, and CRM handoff records with a short memo.
Evidence firstDiagnoseStabilizeDocument
Checkout
cart, payment, thank-you path
Tracking
GA4, consent, CRM handoff
Platforms
WordPress, WooCommerce, Magento
Operations
updates, rollback, access
WordPress
WooCommerce
Magento
aws
Google Cloud
rackspace
Cloudflare
stripe
Services
Three ways to use Critical Web Ops.
Start with the smallest useful step. A visible break gets triage, uncertainty gets an audit, and confirmed fixes move into a controlled repair sprint.
Emergency Triage
One visible problem is stopping sales, leads, checkout, forms, integrations, or updates.
Reproduce the issue, identify the likely cause, and give the safest next action.
Audit
The site works, but checkout, tracking, integrations, consent, or update safety are not trusted.
Review the full revenue path and produce a practical stabilization plan.
Repair Sprint
The diagnosis is clear and the fixes need controlled implementation.
Make the agreed changes with backup-first delivery, smoke checks, and a written handoff.
Operating rules
No guessing in production.
The work stays useful because it is bounded: reproduce the symptom, protect the site, make the smallest safe change, verify the flow, and document the result.
Evidence first
Visible symptoms are matched to logs, network events, settings, and business impact.
Backup before change
No risky fix starts without a rollback path and a clear access boundary.
Plain output
You get a short memo that says what is wrong, why it matters, and what to do next.
Pricing
Paid diagnosis first. Larger work only when it is justified.
B2B starting points for EU and US customers. VAT, sales tax, payment fees, and after-hours premiums are not included.
One issue
Emergency Triage
EUR 450 / USD 500
Focused triage for one broken revenue flow or urgent platform issue.
- Symptom reproduction
- Root-cause direction
- Short issue memo
Revenue path
Reliability Audit
EUR 1,250-1,900 / USD 1,400-2,100
Checkout, forms, tracking, consent, integrations, updates, and operational risk review.
- Revenue-flow review
- Tracking and consent checks
- 30-day stabilization plan
Controlled fixes
Repair Sprint
EUR 2,500-6,000 / USD 2,800-6,800
Implementation after diagnosis, with rollback, verification, and handoff.
- Fix sequence
- Smoke checks
- Delivery memo
Known baseline
Ops Care
EUR 850-2,000/mo / USD 950-2,250/mo
Planned office-hours support after the site has a clean baseline.
- Update windows
- Priority triage
- Runbook upkeep
Submitting the intake form does not automatically accept emergency work. Scope and availability are confirmed in writing first.
Order process
Intake first. Scope before work.
The form turns a messy issue into a useful brief. Work starts only after fit, access risk, scope, and payment terms are confirmed.
1. Intake
Client sends URL, symptom, business impact, recent changes, timezone, and contact details.
2. Qualification
The case is reviewed for fit, access risk, service tier, and realistic timing.
3. Quote
Client receives scope, price, payment link, and secure access instructions.
4. Delivery
Work is done backup-first, verified on the revenue path, and closed with a memo.
Agencies
A senior backstop for technical client issues.
For WordPress, WooCommerce, Magento, PPC, SEO, and design teams that need a calm specialist without changing the client relationship.
No client poaching
Work can stay white-label or partner-visible.
Clear memo
The client gets a useful explanation without internal noise.
Bounded support
Office-hours scope keeps the service sustainable.
Next step
Send the URL and the symptom.
The first reply tells you what we would verify first, what access may be needed, and which offer fits.
Inquiry form
Send the website issue.
Tell us what broke, where it happens, what changed recently, and what the business impact looks like. The first review looks for fit, risk, and the safest next step.
Do not send passwords, access credentials, recovery codes, API keys, or private customer data in this form.